Frequently Asked Questions
+How do I fill my Pepper/Salt Mill?
To fill your mill simply remove the silver knob from your mill and then remove the wooden top. Then fill with pepper or salt. If you find it difficult to fill your mill, then a funnel made by cutting the top off an old plastic water bottle can be very useful in guiding the salt or peppercorns into place.
+How do I adjust the Grind of my Pepper Mill?
Our Pepper Mills are fully adjustable from fine to coarse by just tightening or loosening the silver knob on the top of each mill. The looser the knob the Coarser the grind. To get back to a fine grind quickly it is often useful to push the mechanism up with your finger whilst tightening the top.
+I have lost or broken a piece of my mill - What can I do?
Don’t worry we carry spares for all our mills in stock and replacements can be sent out so that you can repair your mill or you can return the mill to us and we will repair it for you. Our mills rarely fail and so we do not charge for this service.
+My Salt mills does not grind
We do get the occasional problem with salt mills and in all cases this is either due to over-tightening of the top nut or the mill having damp salt in it. The solution is to loosen off the top nut in the case of over-tightening so that the salt mechanism can float or in the case of damp salt to lie the mill on its side so that the air can get to it and dry it out. Alternatively you can empty the mill and leave the top off so that again it can dry. Once dry( usually 24 hours on its side will do the trick) refill the mill with dry salt and the mill should work perfectly. If it does not it is likely that there is residual salt in the shaft of the mill which has hardened and this will need removing.
We recommend ‘Tidmans’ salt (a Maldon product) if you are having problems as this is bone dry.
+How do I know if I have a pepper or Salt Mechanism fitted to my mill?
The salt mechanism looks like an inverted cone, the pepper mechanism has a flat finish at the bottom.